CXWorks Student Spotlight - Catching Back up with Omar Gutierrez

omar gutierrez.pngThe fourth CXWorks session is quickly coming to a close in Las Vegas, and we have been anxiously awaiting to check-in with our student spotlight – Omar. If you didn’t read about him before, Omar wasn’t sure what his next step might be after graduation when he learned about CXWorks. Building on his existing Customer Service skills, he’s now ready to begin his career. He’s been working hard for the last eight weeks, and is excited to graduate on Thursday! Read more to learn about what his experience was like, and what’s next on his career path!

It’s been almost two months since we last talked, and you are now just days away from graduating. Congrats! Reflecting on your eight weeks in the program, what was the biggest challenge you faced? What about your biggest victory?

Omar: The biggest challenges I faced were not knowing how to answer certain behavioral questions in an interview. Our instructor, Bri, really helped us come out of our comfort zones so that we could embrace these uncomfortable situations and begin to be comfortable on any question an employer would throw our way. My biggest victory here was gaining my first job offer! Now I can look at my future in a different light. I now have a stable career and can start investing in my future!!


CXW: Tell us a little bit about the relationship(s) that you developed with your peers and the CXWorks staff.

O: We have built a relationship to the point where we are a family. That's something I really didn’t expect in such little time. All my peers and the staff have helped me get through the eight weeks where I gained valuable knowledge and honesty with stability in my career.


CXW: You got to work with many volunteers and gain some valuable professional development skills – does one stick out as being the most impactful? 

O: Yes; my mentor, Robert from Barclaycard, has helped me a lot through this experience. He has helped me develop my interviewing and communication skills.

CXW: Once you graduate, what’s next for you? Any employment opportunities that have been pursuing?

O: After CXWorks I will start my career at the local branch of an international company! I went on a live interview yesterday and received my offer and start date. I’m really looking forward to my first day in my new role and the start of my professional career.

CXW: Many entry-level customer service/experience positions do not require previous experience. What value does training like CXWorks add to your resume? Are there added benefits of being able to say you completed a program like this?

O: I added so much to my resume that I had to completely start from scratch to reflect my new skills and passions. Not only including the certificate for being in this program, but skills like adaptability, confidence, and sound time-management will all help me in my career and my future as I grow.

CXW: What are your hopes for the future of CXWorks in Las Vegas?

O: I feel like CXWorks is going to get bigger and bigger as people start to know more about this program. It's really going to hit the roof. I see it’s gaining a lot of momentum already! I know I have a great story to tell for anyone that wants to join this program.

CXW: Now on the opposite end of the program, what would you say the impact of CXWorks has been on your life?

O: This program has really impacted my life in the best way. It helped me to see who I really am as a person! I feel like I’ve really found myself and polished all the skills I already had while also adding my new skills that I’ve learned along this 8-week course. This program is amazing and you’ve truly found the best instructor to teach this program!


CXW: Anything else we should know?

O: As my teacher Bri would say “I’m a young professional now!” I owe it all to CXWorks.


Build the skills you need to boost your resume and give you a foot in
the door to the customer service industry with CXWorks Las Vegas:

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