Feb 28, 2023 by: Tech Impact 0 Comments

Traits You Need to Succeed in Customer Service

Why Consider a Career in Customer Service ? Customer service is a crucial aspect of any organization that wants to succeed and significant investments of time and resources are made to recruit, train and retain individuals that can deliver exceptional customer service. For individuals interested in ...
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Jan 19, 2023 by: Karen Graham 0 Comments

Data from Nonprofit Assessments Shows Weakness in Cybersecurity, Technology Planning

Digital maturity makes nonprofit organizations more resilient, adaptable, and effective. What can Tech Impact's data tell us about how prepared nonprofit organizations are to thrive in a digital world?
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Dec 22, 2022 by: Tech Impact 1 Comment

Meet the Fellows Solving Delaware's Healthcare Workforce Shortage

Tech Impact's Data Innovation Lab recently announced its third cohort of Fellows. The Data Innovation Lab team uses advanced data analytics and artificial intelligence to solve problems that make our communities a better place, in Delaware and across the country. Past projects include tracking ...
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Dec 2, 2022 by: Tech Impact 0 Comments

CXWorks Prepares Incarcerated Women for a Career Outside of Prison

Tech Impact’s Customer Experience training program, CXWorks, offered to incarcerated women at Delaware’s Baylor Women’s correctional facility prepares them for a career outside of prison. 
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Oct 3, 2022 by: Chris Baranec 0 Comments

How to Prepare for a Cybersecurity Audit

What is a cybersecurity audit? In a cybersecurity audit, you verify that cybersecurity policies and procedures are in place to protect an organization’s informational assets. The goal of a cybersecurity audit is to measure a nonprofit's security compliance with cybersecurity norms, frameworks, or ...
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Oct 3, 2022 by: Alyssa Ford 0 Comments

Employee Cybersecurity Training

Cybersecurity awareness training can protect your organization from loss or harm, help you comply with industry regulations, and ensure you meet compliance standards. There are several ways to provide cybersecurity training to employees, including: Live training from your organization's security ...
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Sep 30, 2022 by: Chris Baranec 1 Comment

Why Your Nonprofit Needs a Password Manager

Do you think your employees' password habits are putting your nonprofit at risk? A 2019 Google Online Security Survey found that fifty-two percent of respondents reused the same password for multiple accounts. Another 2019 report, the Verizon Data Breach Investigations Report, states eighty percent ...
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Sep 15, 2022 by: Tech Impact 0 Comments

Technology Innovation Award Spotlight: Chris Powers, Co-Founder of Reciprocity

Tech Impact's Technology Innovation Awards recognize nonprofit organizations that have plans to positively impact their communities and change lives through innovative technology projects. A $10,000 grant helps implement these technologies — from building apps, producing interactive data sets for ...
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Jul 27, 2022 by: Tech Impact 0 Comments

How to Access Free IT Training for Young Adults through ITWorks

Why settle for just a job when you could be starting a career? IT workers are in demand. Many IT jobs include great pay and benefits.  Tech Impact’s ITWorks offers free training to motivated young adults who are high school graduates, ages 18-26 years old, and who have not earned a bachelor’s ...
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Jul 20, 2022 by: Tech Impact 0 Comments

9 Ways Dashboards Will Change Your Nonprofit

Communicating and distributing key performance indicators and metrics about your nonprofit to stakeholders can be a manual, time-consuming process. Today, there are a host of accessible tools for nonprofits that can automate dashboarding tasks and make interactive reports resulting in compelling ...
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