Client Success Story: Goodwill of Greater Washington


Goodwill of Greater Washington is a flagship nonprofit in the D.C. area with a mission to transform lives and communities through the power of education and employment. With nearly 12,000 homeless individuals reportedly now living in the region, the importance of this work has never been clearer. With free job training, employment services and assistance initiatives such as travel stipends, Goodwill of Greater Washington is working to get these individuals back on their feet and into the workforce.

The organization is perhaps best known for its many stores throughout D.C., Maryland, and Virginia. Revenue from these retail stores is used for workforce training programs, which yield hundreds of graduates each year who move on to become contributing members of the local working community.

Managing the technology at each of these sites was a real challenge for Goodwill and left them with no time to be proactive or think strategically about technology. Goodwill’s systems were not integrated across their multiple sites and the IT staff spent most of their of their time “putting out fires.” In 2008, Jeff Cole, a former Capital One executive, was hired as Chief Information Officer (CIO) and asked to provide an assessment of Goodwill’s infrastructure to the board within 60 days. Tasked with stabilizing the network and trimming costs wherever possible, Jeff needed a strong partner to provide both strategic direction and tactical support to the organization in this short time frame.

Goodwill Case Study QuoteTHE SOLUTION

Through its remote technology solution, server virtualization project, and a series of patches and updates, 501cTECH helped stabilized and streamline the Goodwill network.

Services included:

  • Audit of each site and an inventory of hardware and software
  • Remote technology management
  • VMware IT infrastructure virtualization (17 servers on 4 machines)
  • Strategic guidance and planning

501cTECH was with Jeff Cole, and the existing Goodwill IT team, every step of the way as they tried to rebuild the organization’s IT infrastructure.


Goodwill’s IT infrastructure runs smoothly now, allowing the team to work with 501cTECH on new and innovative technology projects, rather than “putting out fires.”

  • Savings of approximately $4,000 per month through over 2,000 patches deployed by 501cTECH in the first sixty days
  • Eliminated thirteen physical servers, thereby reducing cost and maintenance

Topics: Client Success Stories

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