It’s no longer an “us v.s. them” world betten managed service providers and internal IT departments.
Nonprofit and for-profit corporations alike are turning to managed IT service providers, forming partnerships with internal IT departments, as their needs and change with the times.
The idea of a managed service provider is not new by any means, despite this, adoption of the services has remained relatively low. According to a recent CompTIA study, only 3-in-10 organizations had any of their IOT in the hands of a MSP. However, the tides appear to be shifting as more than two-thirds of companies surveyed said they’ve used the services of an outside IT firm within the past 12 months.
As our organizations grow everything get s a little bit more complicated as new processes are implemented, people are hired and technology changes, layers are added to the onion. The same can be said for most large organizations’ IT staff and infrastructure, which subsequently leads to greater level of complexity and increase chances for an IT staff to miss something.
“Very few of these companies get rid of their IT staffs just because they join up with an MSP,” said the report’s author, Carolyn April, a senior director of Industry Analysis at CompTIA.
Because of this increased complexity, large organizations often partner very closely with a managed services provider to find and fix problems and redundancies within their infrastructure.
“It elevates the IT staff and brings them out of the shadows within the organization,” she says. “It allows them to focus on a custom app dev project or cloud initiative — something highly strategic. I think that’s a win-win for your IT staff.”
Tech Impact believes this collaboration is key to success when nonprofits work with managed service providers. Organizations have found when outsourcing their email hosting, CRM applications, storage, backup and recovery to a managed services provider their IT related costs go down, and their existing IT staff is more productive on business critical projects.