#NationalVolunteerWeek Spotlight: Christine and David Heinrich


In recognition of National Volunteer Week, Tech Impact’s programs – CXWorks and ITWorks – are spotlighting our amazing volunteers each day this week. Power couple, Christine and David Heinrich, have both taken an interest in volunteering with Tech Impact’s workforce development programs; although in slightly different ways.


Christine and David's involvement showcases the variety of opportunities available to professionals within the communities we serve who have an interest in giving back! Christine, a recently promoted Recruiter at Taurean Consulting Group, and David, a Lead Sales Engineer at Century Link, were eager to share their experiences in a recent interview.

How did you first learn about the ITWorks program? What compelled you to get involved as a volunteer? 

Christine: Originally, representatives from Tech Impact had contacted my boss at Taurean and we learned a little bit about the ITWorks program. We worked very closely with the program manager at the time about the inaugural class last Spring, and Sonia was immediately on board to get involved so I decided to jump in as well. I signed-up to lead the first Friday session and the rest is history.

David: And she invited me to get involved with that session since I work in IT and it’s the ITWorks program, after all. I was able to provide some insight on the latest trends and technologies, and show them some hands-on things as well. 

C: Yes! Since I don’t have much of a background in IT, I was able to lead the session and got David involved as a “guest speaker” of sorts. 

D: And since then, she’s become a PowerPoint whiz!


Since you originally got involved, you now volunteer in a variety of capacities – do you have a favorite way to get involved?

C: I really enjoy the Friday Sessions and having interactions with the whole class. And I’ve since gotten involved with CXWorks as well with both their Friday Sessions and as a mentor.

D: It was a perfect opportunity for Christine to share some of her expertise since she has more of a customer service background, so we were really excited when we heard about the launch of CXWorks.

C: And now, David is trying to work on some internships for ITWorks. We even arranged a tour and site visit for CXWorks with the LV Metro PD call center.

D: We also want to be involved in connecting students in both programs to internships and potential job opportunities – that is really satisfying.


Describe one experience with a student(s) that stands out as being particularly impactful for the student(s), yourself, or both. 

C: My first mentorship of a CXWorks student, Stephanie, was really amazing and I’m still in contact with her. She recently had a child and she’s making a lot of progress in her personal and career goals– she recently just bought a new car so it’s cool to see where she’s going.

D: The first ITWorks graduation I attended was cool for me to witness. We met them early on at the first Friday Session, and being able to see how they developed made a big impact. Some of the students mentioned they were terrified of public speaking during our presentation, and they were some of the same students then speaking at graduation. How cool is that?

C: I even think one of the students mentioned having some problems socializing with others, and now he shows up to every one of our networking events! We invite all current students and alumni to AITP (Association of Information Technology Professionals) and we get a great turn-out from ITWorks students. Some of them are even volunteering their time through that group, so it’s all coming full circle.


What do you think the benefit is for volunteers who get involved with ITWorks?  

C: The satisfaction I get from giving my time, even just being able to listen, is so appreciated by the students I’ve been involved with. Plus, being able to support the development of these students in our community where they may be working later means that I get to contribute to our current and future workforce.

D: Yeah, giving back to the local community is really the reason. We’re able to see the results of how we are involved.


Do you have any insight for organizations or individuals who are considering a volunteer opportunity with ITWorks? 

D: I would say that it’s so easy to pick a day to host a Friday Session or Lunch and Learn. A little bit of time goes a long way with these programs. I can’t speak to mentoring, but Christine may have made a life-long friend in her mentee.

C: Building on that, it doesn’t take much time and it really does give you an altruistic feeling. If the clients we work with at Taurean knew about these programs, I think they would want to get involved as well.

D: And spreading the word to those companies is part of volunteering, too. When I was helping arrange the visit at the Police Department, I had seen in the last graduation pamphlet that they were already involved in some capacity but it wasn’t universal throughout the whole organization. So, it was as easy as looping in their call center folks and making something happen. And who knows what might be able to come from that?

Anything else you’d like to share about the ITWorks or CXWorks programs? 

C: I just think that the staff and instructors at Tech Impact have been helpful and non-judgmental. I came into volunteering not knowing anything about what I was doing. I have challenged myself to learn and grow, and their support has made me want to continue teaching and getting better. I elect to do a different topic each time I lead a Friday Session, so not only am I able to teach these skills but I’m also learning at the same time.

D: For me, it’s been really amazing to see the caliber of students that show up in the classroom each time. I can only imagine the screening that must happen to make sure the group of students all have great attitudes is something that is hard to find. And I agree, the staff and instructors have been amazing. They get to do what we do as volunteers for a living, so I imagine that’s very satisfying.

Our volunteers are such an asset to our programs and make a huge impact on our students. Tech Impact would not be the same without them!

Learn More About Becoming an IT Works Volunteer


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