Cloud IT Case Study: Canadian Foundation for Healthcare Improvement

The Canadian government created the Canadian Foundation for Healthcare Improvement (CFHI) in 1997 to learn what practices and treatments work best, and to spread that information across the country. To carry out this mission CFHI has to be flexible and collaborative with health care providers and ...
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Designing Hands-On Technology Training

In this second post in our series about hands-on technology training, Birgit Pauli-Haack explains how she designs a training session. Read the first installment on training logistics here.
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Logistics for Hands-On Training

Offering technology training is a great way to boost user adoption and improve technology effectiveness—except sometimes the training really stinks. I interviewed Birgit Pauli-Haack, an expert on technology training in the nonprofit workplace, to hear her tips on delivering hands-on software ...
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Why Are There So Few Nonprofit CRM Admins?

UPDATE (Jan. 25, 2018): Tal reached out to let us know that the 2017 version of the report discussed in this blog post is now available. Download it here.
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Why Some Organizations Struggle to Introduce New Technology Systems

We just spent a zillion dollars on this client database that was supposed to transform our nonprofit organization—and it's not doing anything for us. 
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