The Top Three “Soft Skills” IT Professionals Need to Master


When someone is pursuing a career in information technology, they know they need technical skills and possibly a certification or two, but what about other, non-technical skills most IT professionals possess? These “soft skills” – interpersonal skills – are essential to launching a career in information technology.
  1. Communication

With the number of emails, proposals, and design documents an IT professional writes, written communication is essential. Verbal communication is equally important. As an IT employee, you often have to explain technical processes in clear, easy-to-understand terms for customers and employers. You also need to be able to explain your ideas in such a way as to make others want to support and finance your projects.

  1. Mentoring

IT professionals often find themselves teaching skills, either to employers, new employees, or product users. An employer will appreciate an employee who can successfully walk someone through a technical process with clarity and patience. It’s important to be able to articulate ideas and instructions in more than one way to help people with different learning styles understand what needs to be done.

  1. Presentation

A presentation can be anything from a one-on-one conversation to a department meeting to a lecture. Whatever the form, you need to be able to articulate your ideas clearly to others. Even if your ideas are great, no one will be able to appreciate them if you cannot convey them effectively. Working on your approachability, verbal communication, and your familiarity with presentation tools will help you strengthen your presentation skills.

Presentation also includes presentation of yourself – you should dress professionally, speak clearly, and, for interviews, present and leave behind a polished resume.

Don’t ignore non-technical skills and human interaction just because you want to pursue a career in technology. You need these skills to acquire and retain any professional position!

ITWorks is a 16-week information technology training and certification program that also teaches these soft skills - and more! - to ensure all students are
prepared for a career as an IT professional. Learn more about ITWorks today!:

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