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Feb 28, 2023 by: Tech Impact 3 Comments

Traits You Need to Succeed in Customer Service

Why Consider a Career in Customer Service ? Customer service is a crucial aspect of any organization that wants to succeed and significant investments of time and resources are made to recruit, train and retain individuals that can deliver exceptional customer service. For individuals interested in ...
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Dec 22, 2022 by: Tech Impact 1 Comment

Meet the Fellows Solving Delaware's Healthcare Workforce Shortage

Tech Impact's Data Innovation Lab recently announced its third cohort of Fellows. The Data Innovation Lab team uses advanced data analytics and artificial intelligence to solve problems that make our communities a better place, in Delaware and across the country. Past projects include tracking ...
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Dec 2, 2022 by: Tech Impact 0 Comments

CXWorks Prepares Incarcerated Women for a Career Outside of Prison

Tech Impact’s Customer Experience training program, CXWorks, offered to incarcerated women at Delaware’s Baylor Women’s correctional facility prepares them for a career outside of prison.
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Sep 15, 2022 by: Tech Impact 0 Comments

Technology Innovation Award Spotlight: Chris Powers, Co-Founder of Reciprocity

Tech Impact's Technology Innovation Awards recognize nonprofit organizations that have plans to positively impact their communities and change lives through innovative technology projects. A $10,000 grant helps implement these technologies — from building apps, producing interactive data sets for ...
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Jul 27, 2022 by: Tech Impact 1 Comment

How to Access Free IT Training for Young Adults through ITWorks

Why settle for just a job when you could be starting a career? IT workers are in demand. Many IT jobs include great pay and benefits. Tech Impact’s ITWorks offers free training to motivated young adults who are high school graduates, ages 18-26 years old, and who have not earned a bachelor’s ...
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Jul 20, 2022 by: Tech Impact 0 Comments

9 Ways Dashboards Will Change Your Nonprofit

Communicating and distributing key performance indicators and metrics about your nonprofit to stakeholders can be a manual, time-consuming process. Today, there are a host of accessible tools for nonprofits that can automate dashboarding tasks and make interactive reports resulting in compelling ...
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May 19, 2022 by: Tech Impact 0 Comments

Four Phrases Indicating It’s Time to Select New Software

Your nonprofit deploys several tools to collect feedback—tools like annual satisfaction surveys and audits of annual projects and internal processes. Such tools help you stay ahead of trends and create a culture of continuous improvement. But do you know what to listen for when it’s time to review ...
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May 11, 2022 by: Tech Impact 0 Comments

Re-Introducing an In-Person Tech Forward

In 2019, we hosted our third annual Tech Forward Conference in New Orleans. Alongside networking parties, Second Line parades, and Big Easy bands, people from 200 nonprofits gathered to share ideas and inspiration around innovative tech in the sector. We learned about new systems and platforms and ...
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Jul 23, 2021 by: Tech Impact 0 Comments

ITWorks Student Spotlight: Cliff Wilson

Before ITWorks, Cliff Wilson worked for a seafood company conducting customer service and inventory. He also had the opportunity to troubleshoot laptops and printers when he worked for Delaware County Community College and was building his own PCs during his free time for fun. ITWorks alumni and ...
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Jun 14, 2021 by: Tech Impact 0 Comments

ITWorks Student Spotlight: Virginia Bomar

Before applying to ITWorks, Virginia Bomar was on the search for a more fulfilling career path. She had always been interested in IT and IT security, and when she searched for relevant training programs, ITWorks appeared at the top of the page. She submitted her application and was accepted into ...
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