The second CXWorks session is quickly coming to a close in Las Vegas, and we have been anxiously awaiting to check-in with our student spotlight – Toynee Bodie. If you didn’t meet read about her before, Toynee was laid off from her job at the end of 2016 and ready for a change (see the full Student Spotlight here). She’s been working hard for the last eight weeks, and is excited to graduate on Friday. Read more to learn about what her experience was like, and what’s next on her career path!
Sometimes it’s hard for the public to wrap their heads around the world of nonprofits. Many people have questions about funding, donations, and even employment. How do we stay afloat? These are valid questions, but there are plenty of valid answers. Nonprofits get their funding from a variety of different sources, depending on the organization.
Las Vegas – Tech Impact’s ITWorks program has received a $50,000 grant from the MGM Resorts Foundation to further the organization’s goal of providing underemployed and unemployed young adults with the skills and experience they need to launch careers in technology. This generous grant will support the ITWorks program in the Las Vegas community. In 2016, ITWorks Las Vegas graduated 25 students, and the program will serve up to 36 students this year. ITWorks is free of charge for students because of funders like MGM Resorts Foundation.
Gretchen Djukanovich (Director, Customer Contact), Angelica Silveyra (Manager, Customer Contact), and Chris Higgins (Director, Talent Acquisition), recently partnered with Tech Impact to provide students in their training program with resume and cover letter writing tips, as well as a tour of NV Energy’s Contact Center. They have a history of helping others in the community by volunteering their time with various nonprofit organizations. CXWorks is a Tech Impact workforce development program that offers free career training to master the customer experience. Students immerse themselves in the skills and knowledge required to be a customer service professional and graduate ready for call center positions.
Mark Prater, a student in the ITWorks Las Vegas Spring 2017 class, will be starting his 16-week session today with the rest of his Las Vegas classmates. Mark is a transplant from Memphis, Tennessee, and has been working in retail since he moved a year and a half ago. Enticed by the opportunity of free training to gain the skills and experience necessary to start a stable career, Mark applied for ITWorks. He looks forward to the hands-on classroom activities and ultimately, the success that comes with being an ITWorks graduate. Read on to learn more about Mark’s career goals and what he hopes will come of his time in the program.
“Looking back on my experience at ITWorks will always be a bright and shining moment. It provided me an opportunity to move into a career in IT, something I'd been considering for a while. My life has dramatically improved in all kinds of ways since graduation, all of which I can thank the ITWorks team for,” Michael Wanner, a graduate of the Fall 2016 class in Delaware reflected on his experience recently. Now, the ITWorks team is ready to welcome a new cohort of students for Spring 2017.
The second CXWorks session is busily underway in Las Vegas, and we are excited to introduce one of the awesome students – Toynee Bodie. Having been laid off from her job at the end of 2016 but wanting to progress in the Customer Service industry, Toynee felt like finding the CXWorks program was a matter of fate. She recently shared her history and initial experience in the classroom with us in an interview. Keep your eyes out for Part 2 during graduation week when we’ll check-in with Toynee again to see what’s next!
CXWorks launched in September of 2016 with the goal of training young adults in the Las Vegas community with the skills and knowledge they need to excel in the customer service and call center industry. After a successful pilot program, the program’s second session is getting ready to kick-off on February 6th! And when it comes to CXWorks, it truly takes a village. Read on to learn about what makes this program so unique and all the amazing people who helped get it started.
You may have heard about Tech Impact’s newest workforce development program, CXWorks. If you haven’t – CXWorks is an eight-week development program that offers free job training to young adults in the Las Vegas community who are ready to start their career in mastering the customer experience. Students immerse themselves in the skills and knowledge required to be a customer service professional and graduate ready for diverse call center positions. CXWorks is taught at the Historic Westside School (the same location as ITWorks Las Vegas) in our new Tech Impact Community Center in partnership with Barclays. Betsy’s story is the fourth in a five-part interview series of the inaugural CXWorks class - you may recognize her last name from her brother's interview last week! Read the first and second interviews from Stephanie Pauli and Pamela Timmons.