The Customer Service industry is a broad and diverse one that only seems to grow more expansive and important each year. In fact, Forbes indicates that “…the customer experience (CX) is more important than ever.” With so much riding on providing an excellent customer experience, it is no surprise that companies around the world want top-notch employees to be providing that experience. To address the gap between individuals with the necessary training and entry-level customer service roles, a variety of workforce development programs have stepped up to the plate. Not only do these programs provide underemployed young people with the skills they need to succeed and thrive, but they connect employers in need of customer service professionals with the cream of the crop. Tech Impact’s CXWorks program is one such program that is making a difference in its Las Vegas community – but not without help!
The third CXWorks session is quickly coming to a close in Las Vegas, and we have been anxiously awaiting to check-in with our student spotlight – Yeilin Tellez Sanchez. If you didn’t read about her before, Yeilin moved from Cuba less than a year ago, and was searching for a way to launch into a career that allowed to help people when she heard about the CXWorks program. She’s been working hard for the last eight weeks, and is excited to graduate on Friday. Read more to learn about what her experience was like, and what’s next on her career path!
The 3rd CXWorks Class is Underway – Meet Yeilin Tellez, New CXWorks Student.
The third CXWorks session already has a week under their belts in Las Vegas, and we are thrilled to introduce one of the new students – Yeilin Tellez. Having just moved to the United States from Cuba about six months ago, Yeilin knew that she wanted to work in a field that allowed her to help people. She recently spoke with us about the first few days in the classroom and where she hopes to go from here. Keep an eye out for Part 2 during graduation week when we’ll check-in with Yeilin again to see what’s next!
Young adults who are interested in starting on a career path should look at CXWorks as a great, free opportunity. An entry-level call center job is an amazing starting point, and the skills obtained from this program have the potential to change lives. In fact, 80% of our graduating winter class had at least one job offer before they graduated. If you live in the Las Vegas area and are interested in learning skills to start and grow your career learn more here.
The second CXWorks session is quickly coming to a close in Las Vegas, and we have been anxiously awaiting to check-in with our student spotlight – Toynee Bodie. If you didn’t meet read about her before, Toynee was laid off from her job at the end of 2016 and ready for a change (see the full Student Spotlight here). She’s been working hard for the last eight weeks, and is excited to graduate on Friday. Read more to learn about what her experience was like, and what’s next on her career path!
Sometimes it’s hard for the public to wrap their heads around the world of nonprofits. Many people have questions about funding, donations, and even employment. How do we stay afloat? These are valid questions, but there are plenty of valid answers. Nonprofits get their funding from a variety of different sources, depending on the organization.
Gretchen Djukanovich (Director, Customer Contact), Angelica Silveyra (Manager, Customer Contact), and Chris Higgins (Director, Talent Acquisition), recently partnered with Tech Impact to provide students in their training program with resume and cover letter writing tips, as well as a tour of NV Energy’s Contact Center. They have a history of helping others in the community by volunteering their time with various nonprofit organizations. CXWorks is a Tech Impact workforce development program that offers free career training to master the customer experience. Students immerse themselves in the skills and knowledge required to be a customer service professional and graduate ready for call center positions.
The second CXWorks session is busily underway in Las Vegas, and we are excited to introduce one of the awesome students – Toynee Bodie. Having been laid off from her job at the end of 2016 but wanting to progress in the Customer Service industry, Toynee felt like finding the CXWorks program was a matter of fate. She recently shared her history and initial experience in the classroom with us in an interview. Keep your eyes out for Part 2 during graduation week when we’ll check-in with Toynee again to see what’s next!
CXWorks launched in September of 2016 with the goal of training young adults in the Las Vegas community with the skills and knowledge they need to excel in the customer service and call center industry. After a successful pilot program, the program’s second session is getting ready to kick-off on February 6th! And when it comes to CXWorks, it truly takes a village. Read on to learn about what makes this program so unique and all the amazing people who helped get it started.
Tech Impact Looks to Engage and Recognize Mentors Throughout January
In celebration of National Mentoring Month, Tech Impact wants to call attention to the importance of mentoring and recognize those who have demonstrated a strong commitment to providing guidance and support to those students in the CXWorks and ITWorks workforce development programs. This article will discuss why mentorship is an integral component of our programs, and include some highlights from our mentors. Keep an eye on our social media pages for daily mentor highlights during the month of January!