IT is the Fastest Growing Job Sector with the Largest Skills Gap


CompTIA has described the evolution of IT in three stages: the mainframe era, the PC/Internet era, and the cloud/mobile era. Moving forward, new elements built from a cloud mindset will play larger roles. For all companies technology is growing, and there will be additional work in figuring out how to integrate the necessary pieces of a digital strategy, leaving IT professionals in high demand. 

IT jobs fall within the full spectrum of computer technology and business. Because the field of information technology covers such a broad range of job roles, it's a good idea to first explore the differences in the career paths you can take in IT, such as:

Computer Support Specialist

Computer support specialists work within the broad spectrum of information technology, assisting all types of information technology needs, including working with developers, analysts, administrators, and end-users. Alternatively, help desk technicians assist those not in the IT fields who need assistance with their computer or computer systems.

Typical Duties - Technical Support Specialist or Computer Network Support Specialist

  • Watch over existing network systems
  • Conduct required maintenance on networks
  • Troubleshoot (LAN, WAN, and Internet) systems

Typical Duties - Help Desk Technician or Computer User Technician

  • Actively listen to users as they describe their computer issues
  • Ask the right questions to help diagnose computer issues
  • Explain step-by-step solutions to the user
  • Install software and maintain computer equipment and related devices
  • Assist users with new computer hardware or software
  • Evaluate and record issues customers have

IT Works Overview 

11 weeks in the classroom

5 weeks minimum internship

Learn and Experience

pc PC Hardware

cog Troubleshooting

network Intro to Networking

folder Intro to IT Security

phone Customer Service

ITWorks Friday Session 100+ hours of networking and professional development with local IT leaders and HR professionals

After ITWorks

What You Can Earn

star ITWorks Certificate of Completion

file Cisco IT Essentials Certification

2file CompTIA A+ Certification

hand Practical hands-on experience

size Growing professional network

ITWorks Friday Session Comprehensive soft skills mastery

globe The ability to launch your IT career


ITWorks is currently offered in Philadelphia, Pennsylvania; Wilmington, Delaware; and Las Vegas, Nevada!

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Topics: ITWorks
View the original article from StraighterLine Blog   Featured Image Courtesty of iStockPhoto/ipopba
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