The 3rd CXWorks Class is Underway – Meet Yeilin Tellez, New CXWorks Student.
The third CXWorks session already has a week under their belts in Las Vegas, and we are thrilled to introduce one of the new students – Yeilin Tellez. Having just moved to the United States from Cuba about six months ago, Yeilin knew that she wanted to work in a field that allowed her to help people. She recently spoke with us about the first few days in the classroom and where she hopes to go from here. Keep an eye out for Part 2 during graduation week when we’ll check-in with Yeilin again to see what’s next!
CXWorks: What had you been doing prior to starting the CXWorks program?
Y: Before starting CXWorks, I was a volunteer at Catholic Charities. I was helping people learn English as well as navigating the job search process. They offer free services to members of the community. I’ve been in Las Vegas for about six months now after moving from Cuba. I was looking for greater opportunities and it seemed like there were countless ones here in the United States. So, I’ve been volunteering at Catholic Charities just about as long as I’ve lived here.
CXW: How did you hear about the CXWorks program? What made you decide to apply?
Y: My supervisor at Catholic Charities told me about the CXWorks program. I decided to consider it because I wanted to get into the Customer Service field, and it seemed like the perfect opportunity to gain some knowledge to start my career.
CXW: What about the customer experience industry piqued your interest in starting a career in this field?
Y: The part of Customer Service that most attracts me is the interaction with people. Customer Service is a wide and diverse industry, and I think CXWorks is going to help me pinpoint what niche is right for me. I’ve always been passionate about helping people. Back in Cuba, I participated in a lot of programs during High School that allowed us to help members of our community. I absolutely love being around people, and I want to make that part of my career.
CXW: You are a few days into the class. How’s it going so far? What’s the experience been like so far?
Y: Exciting! It’s amazing to be around my classmates as they’re helping me to improve my English. Bri, our teacher, is so motivating and helpful as we learn about who we are as Customer Service professionals. She’s doing a great job. Even after only the first Friday Session, I am really looking forward to all the professional skills we will be able to develop. We had a volunteer from UNLV come to talk to us about leadership. It was really helpful for me.
CXW: What are you most looking forward to about the program? Anything you are nervous about?
Y: I’m looking forward to the Friday Sessions. They are really interesting and demonstrate the professional environment that our potential employers are going to be looking for. This is a new career field for most of us, so it’s incredibly useful to have some insight into how we can prepare. I don’t think there’s anything I am nervous about – Bri has done an amazing job of making us feel comfortable inside and outside the classroom.
CXW: What is your ultimate career goal(s)? Where do you want to be in the next year or two? 10-15 years?
Y: I want to start working as a customer service representative, and from there I just want to grow step-by-step in my career. I am optimistic about where I can go if I keep working hard. In the long-term, I want to work for a company that supports my career growth so that I can keep moving forward.
CXW: After you complete the program, what is one thing that you are most excited about?
Y: I’m really just excited about graduating from this program, and finding a job that will value my skills and abilities. And I’m really excited to meet new people, too!
CXW: You’re going to meet a lot of volunteers through the CXWorks program. Do you think that will be an added bonus to your training?
Y: They are so valuable! They are already successful professionals, and they are giving us their knowledge so that we can follow in their footsteps. It’s beyond helpful.
CXW: Anything else we should know?
Y: I just want to say that I’m really grateful to Tech Impact and CXWorks for this opportunity!
The ITWorks and CXWorks programs change the life trajectories of our students. If you are interested in volunteer opportunities such as one-on-one mentorship, casual and conversational career advice through Lunch & Learns, and professional development training as part of the Friday Sessions.